Refund Policy

Return & Refund Policy

Effective Date: 03-May-2025

Business Name: BlitzyMart (a division of Clevmind Technologies)

Registered in: Maharashtra, India

1. Overview

At BlitzyMart, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a return or refund under the conditions outlined below. This policy applies only to orders placed through our website or mobile application.

2. Eligible Return Scenarios

Returns are accepted only for the following reasons:

  • Damaged or tampered items upon delivery
  • Expired products
  • Incorrect items delivered
  • Missing items in the order

3. Return Conditions

  • Returns must be requested within 24 hours of delivery.
  • Items must be unused, unconsumed, and in original packaging (if applicable).
  • Clear photo or video evidence is required for processing returns/refunds.
  • We reserve the right to verify the issue before initiating a refund or replacement.

 

4. Return or Refund

To initiate a return or refund:

  1. Orders with status as “processing” or “hold” can only be cancelled/refunded
  2. Log in to your account on Profile on App
  3. Go to “View Profile” and select the affected order under Action
  4. Scroll down and click Cancel button
  5. Clicking Cancel button will cancel your complete order
  6. Refund will be initiated and paid funds for your order at BlitzyMart will be refunded in 5-7 working days

You can also contact our support team at support_blitzymart@clevmind.com.

5. Refund Process

  • Once the return request is approved, we will initiate a refund or replacement.
  • Refunds will be issued to the original payment method.
  • Processing time: 5–7 business days after approval.
  • For COD orders, refunds may be processed via UPI or wallet credit, based on customer preference.

6. Cancellations

  • You may cancel your order before it is dispatched from our warehouse or picked up by our delivery agent.
  • Once an order is out for delivery, it cannot be canceled.
  • Refunds for canceled prepaid orders will be processed within 5–7 business days.

7. Contact Us

If you have any questions or concerns about our Return & Refund Policy, feel free to contact us:

BlitzyMart – A Division of Clevmind Technologies
Email: support_blitzymart@clevmind.com
Phone: 724-981-9334
Website: https://freshkart.clevmind.com